The Challenge

For Dermal Supplies Australia:

• Accounts receivable and payable were disorganised and incomplete.

• Payroll and superannuation were split across systems; super payments were not updated in Xero.

• Supplier payments were inconsistent — missing invoices and unmatched supplier statements.

• Customer payments weren’t tracked properly; many invoices were left open.

• Bank reconciliation was out of date, making it difficult to verify payments.

• Significant ATO debt existed, and the business owner was unaware.

• No payment plan was in place with the ATO.

• FedEx freight bills were substantial and GST custom clearance was not always processed correctly.

For Dermal Supplies New Zealand:

• No local payroll or tax lodgement system in place.

• WorkCover and IRD accounts were incomplete or not reconciled.

• IRD filing deadlines were frequently missed, incurring penalties.

• Stripe credit card commission expenses were not processed correctly for GST.

• Inventory was not tracked properly; no system in place to manage sales or purchase orders.

Our Solution

✅ Dermal Australia – Financial System Cleanup & Compliance

• Combined payroll and super into one Xero-integrated system.

• Met with the previous bookkeeper to hand over accounts and identify gaps.

• Reconciled unreconciled transactions and implemented weekly bookkeeping.

• Matched supplier statements and cleared historic unpaid invoices.

• Established end-of-month supplier reconciliation and payment routines.

• Processed FedEx GST customs clearance bills correctly.

• Set up an ATO payment plan, monitored cash flow, and aligned payroll, ATO, and supplier payments.

• Activated weekly Receipt Bank processing and created a dedicated accounts email for supplier communications.

📦 Inventory System Support (Australia)

• Supported the sales team in fixing product classifications in Unleashed (inventory vs. service).

• Set up a landing cost process to ensure accurate product costs.

• Managed new product setups and provided stock adjustment support.

✅ Dermal New Zealand – System Setup & Tax Compliance

• Learned New Zealand tax regulations and set up payroll for new employees.

• Registered the business with the IRD and set up the portal for tax and payroll lodgements.

• Organised NZ WorkCover account and scheduled monthly lodgements.

• Sourced a New Zealand tax accountant to support FY-end closing (1 April – 30 March).

• Implemented a Stripe reconciliation process — applying correct GST codes and accounting for commission deductions.

📊 Inventory & Workflow Setup (New Zealand)

• Set up a Xero-based inventory system for NZ operations.

• Built a sales order and purchase order workflow with administrator training.

• Performed monthly AR and AP reconciliation to keep cash flow healthy.

• Cleaned up bank reconciliations and applied overdue superannuation updates via IRD.

The Result

Dermal Supplies now runs two structured and compliant accounting systems across Australia and New Zealand. With weekly bookkeeping, integrated payroll and inventory, and clear cash flow visibility, the business has regained control. Late lodgements, supplier disputes, and manual system gaps have been eliminated — freeing the owners to focus on international growth.