FM, a food certification company, was drowning in a sea of problems. They were missing income from recurring clients. There was no customer management for long-term licence renewal agreements. Overdue customer sales income was over $70k, and their cash flow was unstable.
Our solution enabled FM to take control of new licences and renewals, as well as better managing their cash flow.
We put FM’s customers into the CRM system to control new licences and renewals. Customers now automatically receive a reminder notification by email when the agreement is due.
We also monitor all future licence agreement tasks. FM has no lost revenue with clients because we set up an internal cash flow system for debt management to follow up on overdue invoices. We also implemented an online credit card payment system.
We helped FM increase cash their flow by 150% and reduce unpaid debtor invoices by 50%. We gave peace of mind to the administrator and business owners so they can focus on growth.